- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Currently running free returns.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 17 Maple drive, U43, Tristan Place, Northwold, Randurg, 2188
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
- Damages and issues
Please do inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it.
- Exceptions/non-returnable items
Certain types of items cannot be returned, like custom made goods (such as special orders or personalized items); banners, custom printed apparel, or signage fall in this category unless the issue relates to quality. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
- Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item where applicable.
- Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
- Return address: 17 Maple drive, U43 Tristan Place, Northwold, 2188.
